My boss IS the owner of the business. I'm next in line under him (well sorta, there's another manager at the same level as me).
You may not have allowed this, nor liked it, but were your employees sitting in front of a computer for most of their work day? Since a few of you seem to think all I do is sit at my PC and browse personal sites, let me give you an example of WHEN I am on here (like now):
- Customer comes in and has a phone issue that I don't have power to fix. I call Customer Service, not some super secret dealer line, the same old customer service YOU'D call (so you know there's going to be a hold time). I wait on hold for 5 minutes (so I jump on BR while I wait). CS Rep comes on the line, I talk to them, get the phone fixed, wait for them to do whatever they do. All the while, I'm on here while I'm working. I get the issue fixed, go back out to the floor, give the customer the information and they leave. I go back to normal work functions and the BR tab gets pushed aside until I need to be on the phone again.
- Time for my 15 minute break, I just stay at my desk and browse here and a few other places.
- I run applications for our various service providers, while I wait for credit decisions, things to load/populate, etc... I have BR or something else open on my other monitor.
So while I'm using personal sites at work... I'm 'working' or waiting for things to happen so I can continue working. Multi-tasking is key!