That is the reason that I only fish Shimano. I work 2 min from their service/ warranty office in Montreal. 2 years ago I broke a cumara in a pre fish. I called them from my boat and they said come in tomorrow and we will have one for you. Went in the next day picked up my new rod, gave them the old one and continued my pre fish. They fix reels on the spot. The longest i ever had to wait was 4 days and it was on a crucial that the guide broke. In my situation they are my best choice no contest.