Bantam1

The spinnerbait model is an extra fast action. The rod is correct, our website is not. I will make sure we get that corrected today.

We still have them in stock. Give us a call at 877-577-0600. RD 8050 is the pat number.

American Legacy is well aware of the changes. It just appears they forgot to add this to their email blast. I thought I covered all the changes pretty well the first time. Guess not.

Lake El Salto- Sunset

The Crucial and Cumara are covered by our lifetime warranty. I'll have someone look into that page problem.

I actually replied to his email today that came through the Shimano webiste. Those circular marks are normal from the milling process. Send the reel in and we wil take a look at it. I'm not sure what TW's policy is, but they may just replace the reel for you. I would rather see the reel. I bet the cast control is a little loose allowing the spool to walk making the noise you are hearing. Either way we will address the problem and make sure your reel is right.

Shimano Canada customer service number: 800-361-4215

There are still 3 people taking calls in WA. I am the only person that handles emails and work on the boards. I do not deal with any of the warranty or Xpeditor processes. I am simply the messanger and lately the whipping boy. We are aware of damage at the dealer level as well. Typically if the rod is damaged then it will fail the first time out. 2 years from now cannot be considered damage in shipping or at the dealer level. The inspectors can see the signs of a new rod. The cork will still look good and the filler in the cork will still be present too.

In a situation where the rod is new and fails right away we can tell the rod is still new. We are also aware that damage can happen in shipping and that people in the tackle shop before you could have damaged the rod. Normally shipping damage is caught when the dealer receives the rods from us. They will see obvious scratches to the finish or broken rods. The dealer will call us and we will send a replacement right away. Typically in cases where a rod has been used for a while and suddenly fails can be from any number of things. I remember the customer that was a jewler. Unfortunately I am not the one that looks at the rods. I do nto want to go into that again. He spoke with several people here and at GLoomis. I do not know what the final result was. I do know that we go with our rod inspectors decision. GLoomis has this fancy machine that the sole purpose is to break rods. They have learned a lot from this machine and about rod failures. This is why I said I trust the rod inspectors. They look at rods all day. Now if they went to your job and told you that you did it wrong, what would you think about that? Yes you are correct we can't be in the boat with you to see what happened. We have your word and what our inspectors find to be the cause. Since I am located in So-Cal and they are in WA it makes it tough for me to make a call anyways. The one time replacement thing will be hard to keep track of. There are no serial numbers on the rods. You did not have to register the rod either. We are aware that several customers may have multiple rods of the same model. This will be something taken as a case by case basis.

The people that inspect the rods at GLoomis have been doing so for 18-20 years now. They have seen more rod failures than all of us combined. This along with the facy machine that was developed to break rods will tell them quite a bit. A simpe ding to the graphite can cause a rod to fail. The outer sheet of graphite may show no signs of impact. This is especially true with the painted rods. We use a fex agent in the paint to allow it to bend and flex so that it will not flake off. It can be easily dinged and return to the original shape. The inner sheet may be cracked making the blank weak in this area. The end result is a rod failure once it loads to that correct spot. Typically a bad rod or a legitimate failure will look funnel shaped, or the rod will break into 3+ pieces. If the rod looks like it broke clean, with one side looking like a razor cut it, will typically be something that happened due to impact damage. We don't just deny warranty claims because we fell like it. I know there have been some upset people because they couldn't physically see the damage. I have to place my faith in the people that inspect the rods. This is their job and they are the best at doing it.

We need to remember that this is a business. Say you have a discontinued rod and the new model comes out 2 years from now. You break the rod to get the new one through the Xpeditor. Now you have the new one, and you break it in your car door a year later. You pay the fee and get another one. Now exactly where do we make money? This is why we changed this to a one time policy, and no longer allow discontinued rods in the program. That pretty much sums up what was happening with the old program. Then add the people selling broken rods on ebay on top of that. The goal is to sell rods not give them away. The old program was like giving rods away and then paying the customer to take them. Not only were we losing but the dealers lose too. Now you get a one time "oops" service instead of unlimited.

There is just a loss of accountability in this country in general. Look at the woman that sued McDonalds because she burned herself with hot coffee. The same concept seems to be running rampant in this country. I'm not sure if the economy is driving it, or if its something else. Either way it seems that some people just refuse to accept responsibility for their actions. Now I am not saying this is every person, or customer. This is just an observation from all the emails I receive and websites I visit. I wasn't trying to turn this political, just an opinion that I have and not that of my employer.

Bassn- Sorry the 50MG's are long gone now. I still have one, but the Core 50 quickly replaced it. Check out the Curado 50E too. I really like that reel jeb2- There are three people at GLoomis doing customer service as well. They handle GLoomis, Shimano and Power Pro calls just like our people here. The customer service people are all linked to take calls out of the same place. I'm always here even if I am not posting. I have helped many through PM's and I always check posts. The past few months have been hectic for me with ICAST, travel and daily duties. I think I surprised roadwarrior when I answered his email through our customer service inbox. I want to thank everyone for being very civil about this. One of the other sites I visit was not as cordial. I had to wear body armor and dodge rocks ;D

I'm sure we will come up with something for the future. I have heard all sorts of ideas. Just nothing has been decided yet.

Of course this is still a normal BCR803. It just would not have the Ranger logo on the replacement. We are willing to work with people. That has always been the case. We all know that people have abused the program in the past. Look how many broken rods were being sold on ebay alone! GLoomis still appreciates the customers and will go out of their way to help out. Yes many failures are do to the fault of the rod owner. Bouncing fish for example is very bad for any rod and probably the leading cause of failures. This and rod locker damage. Some rod lockers are just brutal on rods. Typically a true defective rod will shatter into multiple pieces, not just the tip section. Sometimes a rod can get dinged by contact with something. You or I may never notice it until the rod loads to that exact spot then it will fail. If the break looks funnel shaped, or in multiple pieces, then this is a good indication that the rod failed under a normal condition. If it is a clean break like it was cut with a knife then it made contact at some point.

With the Xpeditor it was either raise the price and make the changes, or do away with it altogether. We decided to make the changes. I did not make the decision. I just have to enforce the rules. On a side note the decisions are made as a collective group from both Shimano and GLoomis staff. It is not us (Shimano) making all the calls. Of course Shimano is getting blamed for it all because we are an evil corporation : As far as one rod per customer...well we have no way of knowing how many rods each customer has *cough* I'm sure this will change int he future to a program similar to the NRX. For right now this is what we have. The discontinued models can be sent in. At worst I bet they will offer a replacement at a discounted rate if it found to be non warranty related.

Xpeditor covers the cost of shipping both ways. Figure on average $25 each way. That is $50 right there of the $100 cost. Now add the cost of the cardboard tube. Maybe $5. Now we have the labor for the person to pick and package the rod, attach the shipping label and place the return shipping label, sticker and invoice inside another bag to go with the rod. Then we have the cost of the rod as well. Trust me this is not a profit center for GLoomis. I can't go into details but I assure you were are not making a dime on Xpeditor. As far as the older rods, warranty is the only thing that has not changed. The Xpeditor service was not a contract you signed when you purchased the rod. This is a service fee that can change like anything else. We (Shimano) do not even offer anything like this and probably never will. Several companies do not offer this type of program. I believe GLoomis was the first to offer anything like this. I could be wrong, but I really think we will see the other companies follow suit. They have to be seeing the same things we did. Unfortunately the goal is not to lose money when you own a business. Sure there are loss leaders. However, you need to turn a profit at some point. GLoomis wants to stay in business. The monetary vacuum that existed prior to the fee increase would have ended up taking a large toll on the company.

LCM- When you buy an NRX you will register it online. You then download and print the form to send in with your receipt. We will then send you the card. The cards have a serial number on them to track it back to the rod. If you lose the card then we will at least have your registraion in the system. I'm not sure how it will be handled after that. I do know that we will track the cards when they have been used. Speedbead- We never offered an upgrade program. We may have allowed a customer to upgrade when a model was discontinued when using the Xpeditor. This will no longer be available. Now if the rod fails under warranty, and it is discontinued, then of course we will upgrade you. We are also not going to change the models that we still have like the MBR. They are too popular. The rods that are discontinued are mostly models that are pretty old with a few exceptions in the saltwater market and rods like the frog rod. Rubba- I posted this because I still see a lot of people confusing Xpeditor with warranty. Many people thought that the Xpeditor was the warranty. I see it every day in emails and on websites. I read all the posts prior to mine and decided to add the clarification. I also wanted to open the door for questions.

Hello everyone. I know its been a while since I have posted here on the site. I want to apologize. I really enjoy this site and miss being a part of it. I was reading the posts about the changes to the Xpeditor Service and determined that I needed to post some info to make everyone aware of the reasons it was changed. I also want to explain the differences between Xpeditor and Warranty. It appears that many people thought they were one in the same. I am not posting this to start an argument. This is simply an informative post. Xpeditor is a service and not warranty. This is to be used when you break your rod outside of the normal warranty parameters, such as closing the tailgate on your rod. For all failures that happen due to manufacturer defects, the rod should be sent in for warranty evaluation. This is why the rods are covered by our lifetime warranty. I saw there was a problem with one of the members rods on here. I'm sure I will get a rock or two thrown at me about this. Xpeditor is a service that GLoomis came up with about 10 years ago. Many of you are aware of how it works so I will not go into details about the past. In the past 10 years we have seen a rise in costs for many things. Shipping, shipping materials (cardboard tubes, tape labels, etc;) and rod components. All of these factors created a larger and larger loss of money for GLoomis every year. The fee should have been raised years ago which made the double in cost such a shock. Trust me when I say they are not making a dime on the Xpeditor Service. Instead of losing a lot of money on every order, they are losing a little less now. The one time per rod is new. In my personal opinion I believe it is fair. You can break the rod in a simple accident and you get a chance to replace it for $100. This is still cheaper than buying a new rod, especially a IMX or GLX model. We are aware that many people have more than one rod of the same model. We are not asking for a receipt, but this is now only available for current rod models only. If the rod model has been discontinued it will not be eligible for the Xpeditor service. It will need to be sent in warranty evaluation. So to sum this all up. If the rod breaks under normal conditions then send it in for warranty. If the rod breaks in your rod locker, car door, ceiling fan, tailgate, dog ate it, caught fire in a chemistry experiment or broken while disciplining your child, you should use the Xpeditor service. Remember I am just the messanger and not the one that created the changes. I will answer questions. But I am not here to argue. Thanks everyone!

Shimano is not going to sell GLoomis. The rod making business is not as profitable as everyone thinks it is either.

Just to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place. I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.

This is the Loomis policy that I typed up. We did not change anything when we took over sales and service for them. I am just relaying the message. You have a choice when you decide on what action to take. You can send the rod in for warranty or you can use the Xpeditor. This is from the GLoomis website: G.Loomis Limited Lifetime Warranty G.Loomis rods, custom rod blanks and Syncrotech fly reels are covered by a limited warranty against defects in workmanship and materials for the lifetime of the original owner. GL pushpoles, Venture (Adventure) fly reels, Premier Rods (PMR) and GL fly rod outfits are covered against defects in workmanship and materials for a period of one year from the date of purchase. G.Loomis clothing, hats, bags and accessories are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt or proof of purchase required. Before returning your damaged product for evaluation, please call (877)577-0600 to register your return claim with us. Then, ship the damaged rod, reel, or accessory item in a disposable container, prepaid and insured, along with a completed copy of our Warranty Return Form. If you are a G.Loomis Pro Shop, please use our new Pro Shop Warranty Return Form when returning product for warranty evaluation. Send directly to: G.Loomis, Inc. Warranty Service 1359 Down River Drive Woodland, WA 98674 Should damage occur due to defect, G.Loomis will, at the company's discretion, either repair or replace the product at no charge. Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any repair work is initiated. Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from our current product line. In no event shall G.Loomis, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law. Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/g_loomis_limited_lifetime.html Here are the details for the Xpeditor program: http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/xpeditorinformation.html If the rod broke due to a failure in components or manufacturing damage then it will be addressed and replaced. The person that inspected the rod stated there was prior damage to the blank resulting in the failure. I have to stand by that decision since that is the persons job to determine these things. If the person decided the rod failed under conditions defined by the warranty then the rod would have been replaced. I know the customer looked at the rod. He may have not seen the damage. The person at GLoomis looking at the rod is qualified to do so. They know what legitimate rod failures look like. Their eyes are trained and yours or mine may not be. Please do not take this the wrong way as I am not trying to insult you in any way, just stating the truth. When it comes to warranty rod replacements Loomis has found in that past 20+ years that 1% or less of damaged or broken rods are a result of manufacturer defects. Also when warranty rods are inspected if there is any doubt in the cause they will just replace the rod. In this case they determined there was damage resulting in the rod failure. I am sorry you are disappointed but GLoomis determined your rod failure was not warranty related.

The people at GLoomis still inspect the rods sent in for warranty claims. They determine if the rod failure was due to warranty or not. A list is sent to us with all of the warranty claims that have been denied. We then call the customers to let them know. The people up there have been building and inspecting rods for a long time. They made the decision that the rod failed from prior damage to the blank. Unfortunately we have no say in this matter as trained personnel inspect the rods for damage. The Shimano warranty is different from the Loomis warranty. This may change in the future but for right now they are different. We can deny warranties on rods and have done so. It all depends on what happened. The Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair. Unfortunately there is nothing I can really do to help you out because this is the policy. You might want to call us at 877-577-0600 and explain the situation and ask for the Xpeditor program. You might be allowed to take advantage of it but I cannot guarantee it.

It is good for soft cover and lighter line like 10-15. The X72MH is better for heavier cover and 15-20 pound line. It is not a flipping stick but it has plenty of power to move fish from cover. I would use it for flipping timber, but not heavy grass.

Go with the pump action shotgun with an 18" barrel. You could use #8 shot if you wanted to. With the range being so close in your house the light shot will still do a ton of damage. It is also reduced risk of overpenetration in your home. I run 3" #4 shot for my home defense. More pellets then OO buck and a slightly larger pattern. You could keep the gun locked up during the day. Take it out at night before you go to bed and keep it close. Put it away in the morning before you go to work. This will prevent access by your child until she learns the dangers of firearms. I suggest adding a flashlight to make sure you see what you are aiming at. Then you have time to decide if you need to pull the trigger or just detain him/her. It also can help temporarily blind the scumbag while dialing 911. Last but not least teach your wife how to use it. She may need to protect herself if you are not around, hurt, etc;