Hello,
I have learned that AOL is blocking all e-mails coming from our site. It seems they have an automatic "feature" that blocks large volumes of e-mails coming from a single source within a short span of time. They assume it is spam.
It was our newsletter.
In order to remove the block, I've had to go through numerous hoops and tricks to prove our site is not sending spam (apparently one is guilty until proven innocent). However, it will take AOL "3-5 days" to investigate and remove the block. No guarantees.
But wait! There's more!
After the block is removed - which, by the way, they will not send any notfication that it's been removed. I have to call them every day with my case number to find out. After it is removed, I then must sign up for a "whitelist" account, that allows BassResource.com to send the newsletter to AOL subscribers. This takes another day or two for them to add BassResource.com.
Here's the catch:
If I send the newsletter after they remove the block, but before I'm signed up on the whitelist, BassResource.com will be banned permanently. Since I do not know when the block will be removed (again, they will not notify me, I must keep calling them), I cannot risk this from happening.
The result?
I cannot send the newsletter this week, and possibly longer, until AOL fixes this. Sorry folks, no newsletter at all due to AOL.
This also means that if you're an AOL subscriber, you will not recieve your password if you've signed up on these forums. If you've signed up within the last few weeks, this is why you haven't recieved your password. This is also why you haven't recieved any replies via e-mail from this site. ALL e-mail is blocked.
If you wish to let AOL know how you feel about this, feel free to contact them. The AOL Postmaster department can be reached by phone toll free at: +1.888.212.5537. This number is live 24 hours a day, 7 days a week.
[edit]Made this thread sticky, as I'm still recieving complaints from AOL users. It seems they're missing this thread.[/edit]