I just wanted to take a moment to thank two companies for excellent customer service and support. Too often we as consumers and anglers have good to great experiences which aren’t passed along as often as negative customer experiences regarding companies and their products.
In the past two weeks I called and spoke with Jeremy at Lowrance and Ryan of H&H Lure Company. In speaking with Jeremy, I explained how the handle on my Lowrance ghost trolling motor had cracked where the cable enter the handle. I explained how I tried to fix it to no avail and that I wanted to buy another handle. Jeremy apologized, saying the handle had been redesigned with a metal plate inside to alleviate this from happening in the future. Jeremy would try and get a new handle sent to me when the warehouse received a shipment in the next week or two. Jeremy then put me on hold for a minute and when he got back on the phone, he had found a handle kit and would have it shipped to me with it arriving in about two days.
My last fishing trip I was punching Primrose mats and lost a good fish to the mat. I got out my 18ft extendable H&H Lure Company decoy retriever to get my rig back. As I did the hook and about 2 1/2 feet of the pole pulled out from the handle and slowly sank out of sight. When I got home, I gave H&H Lure Company a call. After explaining what happened I asked the lady if I could buy the hook and 2 1/2 foot long piece of telescopic pole. She would pass this along to Ryan and he would give me a call back later. Well just a few minutes ago Ryan returned my call. He was going to send me the piece I was asking for, but he couldn’t find one in the shop. So he’s gonna send me a whole new 18ft pole, it would ship Monday and I should receive it later on in the week.
I wanted to share these two instances with the Bass Resource community of what the epitome of great customer service looks like. All it took was a phone call and I hope others will or have had similar experiences.