I've got an Avid 6'8" MXF that broke right inside the tip. I just figured it was something me or one of my sons had done to the rod though, and replaced the tip. Great rod for the money I think. But I too am surprised they didn't offer to help you out,on the one hand, but on the other hand I bet these rod companies get tons of people trying to get them to replace rods when in fact it WAS something the customer did to the rod that made it snap. I'm no insinuating that's what happened with yours, but I'm saying is the rod companies probably do get tons of bogus attempts at free rods.