Not necessarily related to their rods, but felt like I had to give them a shout out. I haven’t used the rod, yet, other than making a few casts in the back yard. It definitely looks good, and feels great so far.
Bought a new Fury from TW, and it came with a pretty cool little EVA rod tip protector for shipping. I really appreciated the extra care they put in making sure my rod got to me in good condition, and I really liked the tip protector. A lightbulb popped in my head, and I thought “I definitely need more of these, especially for when I travel with a bunch of rods”.
I googled, but couldn’t find anything like it, so I emailed Dobyns customer service, and asked where I might find some.
I got an email back from them asking me how many I needed. Long story short, they sent me about 7 or 8 of em free of charge. I’m sure they aren’t expensive, and they probably order them by the ton, but that meant a lot to me.
They were also very responsive and quick to get back to me, even though I didn’t have a real problem. That kind of service is worth gold, in my book.
I’ll probably end up ordering a shirt or hat off their website this week, just as a thanks to the company.