My 6 year old laptop took a crap. My brother-in-law the family IT guy says the hard drive crashed. I bought a new laptop and will be bringing it to him when I have a chance but it won't be soon. In the mean time I'm trying to restore what I can. I have been on the phone with Norton trying to locate my "online backup files". After claiming I never had the backup activated, they found them but it seems they are not downloading. I was told 2-3 days. After 36 hours it still shows 0.1% downloaded. The CS call center appears to be not in the United States and the CS reps seem to know as little as I do about computers. As far as pictures, I have a photobuckrt account. Can I retrieve my old fishing pics? Maybe put them in a folder or something? Can't figure out the iTunes. I probably lost all that??? Can I get my Office 2007 back?
Any advice for the future in case this happens again?
Thanks