Super User A-Jay Posted March 21, 2015 Super User Posted March 21, 2015 Let"s Go Boats ~ We all know you're just sitting there in your new boat with that Big Fat Stupid - Hey look at my New Boat - Smile Spill it . . . . A-Jay 2 Quote
Super User retiredbosn Posted March 21, 2015 Author Super User Posted March 21, 2015 Let"s Go Boats ~ We all know you're just sitting there in your new boat with that Big Fat Stupid - Hey look at my New Boat - Smile Spill it . . . . A-Jay Dude I wish, there were a couple things that needed fixed that wasn't, they're making it right, give full story later. Just got home and I'm beat. 2007 911 3 Quote
Super User A-Jay Posted March 21, 2015 Super User Posted March 21, 2015 That's Cool. Thanks for the response ~ Get some rest. Be standing by when you can. Congrats again. A-Jay Quote
Super User F14A-B Posted March 21, 2015 Super User Posted March 21, 2015 Yay! I voted that way.. Great choice! Congrats. I'm sure it's going to be great fun!! Quote
Super User retiredbosn Posted March 21, 2015 Author Super User Posted March 21, 2015 That's Cool. Thanks for the response ~ Get some rest. Be standing by when you can. Congrats again. A-Jay Sorry for being short awhile ago (@ 6' 2" I don't get to say that often, lol), anyway got some food in me feel better. The boat is three hours from me, so it's not exactly in the neighborhood. My appointment was at 2 today, I arrive and they're still detailing her. Anyway the service guys go over everything with me and I make a short punch list and notice that the bow GPS/fish finder is gone! So when I go to sign the paperwork I made mention of this the salesman goes tells the manager, they come get me and tell me that the custom nitro cover I just ordered was complimentary and I could go pick out any fish finder I wanted! I smiled real big and said to be careful what they promised, I had already been drooling on a Lowrance HDS with touchscreen that looked bigger than my TV! The boat cover was close to $600 bucks, so I asked for a price limit he just said don't go crazy, one Hummingbird helix 5 SI later and I was more than happy. I had already negotiated a substantial drop in price and they just sweetened the deal by giving me another $1100 in merchandise. I'm real satisfied. After completing the sale the service dept brings the boat around to hook it to my truck the tech suggests that we go over all the switches starting procedures stuff like that again. Turns main power on all the little LED's light up, then NOTHING, it will start and the trolling motor will run, nothing else electrical works. He gets to looking around most of the fuses have blown. Why ? Who knows? They had just installed four new interstate batteries, (another thing included in the deal), they're all hooked up right. Replaced fuses now some things work others don't, the service department stayed there until 7 trying to find the shorted wire (s). These guys replaced the main panel, bow panel, I mean it's Friday evening they never complained never asked for me to come back, but I started feeling for these guys, they're completely embarrassed, tired etc. I told them I would come back after it was fixed, so now they are rewiring the boat. Honestly I'm glad it happened before I took possession, the sales department of course was long gone so I have to talk with them tomorrow. Service manager has said they'll fix it period. So I am hoping to pick it up mid week. 1 Quote
Super User A-Jay Posted March 21, 2015 Super User Posted March 21, 2015 Well I know you won't let this dash your spirits - They'll get it right and you'll be One Happy New Boat Owner I bet you like the sound of that . . . Drive Safe A-Jay 1 Quote
Super User retiredbosn Posted March 21, 2015 Author Super User Posted March 21, 2015 Absolutely, nothing but a speed bump. I hate electrical problems now I know it will all be new and no problems its a win. 1 Quote
Super User Catt Posted March 21, 2015 Super User Posted March 21, 2015 Meet ya @ the launch @ 6 Quote
Smokinal Posted March 21, 2015 Posted March 21, 2015 Good for you man. I know it made for a long day with another trip back but definitely look at the silver lining here. Free cover, free new si, lots of free updated wiring, panel etc... I'd drive 3 hrs for that. They sound like a good team and they'll have it right for you. Congratulations. Beautiful boat man. Quote
Super User slonezp Posted March 21, 2015 Super User Posted March 21, 2015 Congrats and I hope they make it right. Next time I'm in the neighborhood I'll give you a ring. It's been about 7 years since I fished Santee Cooper so I'm due. They got some bigazz gators down there Quote
Al Wolbach Posted March 21, 2015 Posted March 21, 2015 Congrats and I hope they make it right. Next time I'm in the neighborhood I'll give you a ring. It's been about 7 years since I fished Santee Cooper so I'm due. They got some bigazz gators down there Not to mention the biggest cottonmouths in the world!!!!! Quote
Super User Dwight Hottle Posted March 21, 2015 Super User Posted March 21, 2015 Congrats on the new boat. Sounds like the dealership is going out of their way to make everything right & keep you as a customer. Enjoy! Quote
Super User retiredbosn Posted March 21, 2015 Author Super User Posted March 21, 2015 Congrats and I hope they make it right. Next time I'm in the neighborhood I'll give you a ring. It's been about 7 years since I fished Santee Cooper so I'm due. They got some bigazz gators down there Any time slone, come on down. 1 Quote
Dogmatic Posted March 21, 2015 Posted March 21, 2015 WOW! That's some customer service! Sounds like a great dealer, don't see anything like that around here. Congrats. Quote
Super User retiredbosn Posted March 21, 2015 Author Super User Posted March 21, 2015 IMHO the dealer and especially the service crew went above and beyond. The dealer is someone that probably 90% of the board has dealt with. Nation's largest supplier of bass fishing products and manufacturer of several brands of boats. The store I dealt with is in Savannah. I have no complaints, they called today boat will be ready Monday, they gave me a list of repairs and equipment they replaced today. I'll probably be able to run down Tuesday or Wednesday to pick her up. 1 Quote
Smokinal Posted March 22, 2015 Posted March 22, 2015 Well keep us updated as to what was replaced and how the whole thing goes for you. Quote
Super User WIGuide Posted March 23, 2015 Super User Posted March 23, 2015 Congrats on the new to you boat! It's good to see the dealer is taking care of things as they should. My dad had a similar experience when he picked up his boat at Jimmy Houston Marine down in Park Hill, OK. We went down to buy my dad's boat and then head to Texas to fish for a few days. When we took it down we found a few minor things wrong with it, a gauge or two not working and a few other little misc things. On our way back we stopped in again and let Jamie (the manager and Jimmy's son) know about them. Since all his mechanics were on lunch at the time, he came out and personally fixed the issues himself in the 90 degree heat. It's really nice when they take care of things like that for you. When all is said and done, I'm sure you'll be pleased with your purchase! Quote
Super User K_Mac Posted March 23, 2015 Super User Posted March 23, 2015 Retiredbosn sounds like you are getting treated right by your dealer. That is worth a lot. Your story reinforces for me that it often takes time to work out the bugs in most any boat purchase. I am leaving Friday for a week-long fishing trip to Ky Lake. The other boat in our group is a new Z9. It will be picked up Thursday evening by the owner who has never owned a performance bass boat before. I am glad I'm fishing in the other boat! A brand new untested boat with a brand new untested owner, fishing a couple of hundred miles from home on a brand new lake (for him) with a cabin booked for the week seems like a real gamble... Congratulations on the new boat! I hope she gives you many years of enjoyable service. Quote
Super User retiredbosn Posted March 23, 2015 Author Super User Posted March 23, 2015 Retiredbosn sounds like you are getting treated right by your dealer. That is worth a lot. Your story reinforces for me that it often takes time to work out the bugs in most any boat purchase. I am leaving Friday for a week-long fishing trip to Ky Lake. The other boat in our group is a new Z9. It will be picked up Thursday evening by the owner who has never owned a performance bass boat before. I am glad I'm fishing in the other boat! A brand new untested boat with a brand new untested owner, fishing a couple of hundred miles from home on a brand new lake (for him) with a cabin booked for the week seems like a real gamble... Congratulations on the new boat! I hope she gives you many years of enjoyable service. You my friend are a brave man! Nothing to go wrong there, at all. Good news is he won't be operating that Z9 WOT he has break in to perform. About four hours of running between about 2500 to 3800rpms. You might want to let him know that the computer tracks break in routines tediously, voids the warranty if it's not followed. Quote
Super User retiredbosn Posted March 24, 2015 Author Super User Posted March 24, 2015 Oh and I'm going tomorrow to pick her up, can't wait. They supposedly buffed and waxed her up! Quote
Super User retiredbosn Posted March 24, 2015 Author Super User Posted March 24, 2015 Picked her up today, they buffed and waxed all the clear coat she shines like a new one. Replaced the horn nav light assembly, new 1600gph bilge, bow control panel, rewired all shorts (4), replaced/rewired main junction box, oh and filled up the tank that alone is 50 gallons of gas. Everything works, all trailer lights are led's. Could not be happier well worth the additional wait. 2 Quote
Smokinal Posted March 24, 2015 Posted March 24, 2015 ^^Wicked happy for you! Glad to hear everything is complete and shined up. I bet that's one sweet ride. And I love the led trailer lights. Nothing like em; I replaced my tail light assemblies last year with leds and they are amazing. So we expect a post in the "show us your ride" thread now! Quote
Super User retiredbosn Posted March 24, 2015 Author Super User Posted March 24, 2015 Will do, I plan to uncover it tomorrow and take some pictures. Quote
Super User retiredbosn Posted March 25, 2015 Author Super User Posted March 25, 2015 Well keep us updated as to what was replaced and how the whole thing goes for you. New seat upholstery was included during negotiations. Will be shipped to me, I install. I think the following is an accurate list of items replaced or included in the deal after we agreed on price. New Helix 5 GPS/SI combo (All helix's with si have di) New custom made cover (sunbrella material) New bilge pump New nav light horn assembly New Bow electrical panel Rewired/replaced main junction box (not sure which) Rewired bow panel from bilge access forward New seat pedestals Filled it up with fuel 50 gallons Total value close to 2 grand. If you can't be happy with a deal like this you're nuts! I filled out atta boy comment cards for each employee. 1 Quote
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